How to build the most effective customer journey
Being intentional about the way you design your customer journey can pay off in higher conversion rates, more satisfied customers, and a healthier bottom line.
5 ways to boost CRM adoption in 2023
How do you maximize adoption of your new CRM? To get the best possible ROI, your users need to be confident they can trust the system.
Critical KPIs for successful digital transformation
DX creates a wealth of metrics, but focusing on the ones that reflect the organization's transformation goals ensures a successful implementation.
EX metrics for sustaining success
Positive employee experience has ripple effects throughout an organization, but what do organizations need to track to maintain it?
